Privacy Policy

Last Updated: September 4, 2026

Introduction

trustedprocontractors.com and Trusted Pro Contractors (collectively, the "Company," "we," "us," or "our") respect your privacy and are committed to handling personal information responsibly.

This policy explains the information we may collect when you visit trustedprocontractors.com or use its content, functionality, forms, accounts, and related services (the "Website"). It also explains how we collect, use, maintain, protect, and disclose that information.

This policy applies to information collected:

• Through the Website.

• In email, text messages, and other electronic communications between you and the Website.

• Through any desktop or mobile application we make available that links to this policy.

• When you interact with our advertisements or applications on third-party websites or services that link to this policy.

This policy does not apply to information collected offline, through a separate website not operated by us, or directly by a third party, including through third-party content, applications, advertisements, or services that may be linked from the Website.

Please review this policy before using the Website. If you disagree with our practices, do not use the Website. By accessing or using the Website, you acknowledge this policy. We may update it from time to time, and continued use after an update means the revised policy applies to your subsequent use.

Children Under the Age of 13

The Website is not intended for children younger than 13. A child under 13 must not register, make a purchase, use interactive features, or provide a name, address, telephone number, email address, username, or other personal information through the Website.

We do not knowingly collect personal information from children under 13. If we discover that we received such information without appropriate parental verification, we will take reasonable steps to delete it. If you believe a child may have provided information to us, contact support@trustedprocontractors.com.

Information You Provide to Us

We may collect information that identifies, relates to, describes, or can reasonably be linked with you. Depending on how you use the Website, this can include:

• Your name, postal address, email address, telephone number, account credentials, and other online or offline contact identifiers.

• Information entered in registration, service-request, contact, support, promotion, or other Website forms.

• Project details, ZIP code, service location, timing, budget preferences, photos, documents, and the type of professional you are seeking.

• Copies and records of correspondence when you communicate with us.

• Survey answers or other research responses you choose to provide.

• Transaction and order information. If a paid feature is offered, a payment processor may request financial information needed to complete the transaction.

• Search terms and other requests submitted through the Website.

You may also submit reviews, profile information, project materials, or other content intended to be displayed publicly or sent to professionals, partners, or other users ("User Contributions"). User Contributions are shared at your own risk. Access controls and security practices reduce risk but cannot make any online transmission or restricted area completely secure.

Information We Collect About You and How We Collect It

We may collect information that directly identifies you, information that describes you without identifying you by itself, and technical information about your connection, device, and use of the Website.

We collect this information:

• Directly from you when you provide it.

• Automatically while you browse or interact with the Website.

• From third parties such as service professionals, service marketplaces, advertising or analytics providers, fraud-prevention providers, payment processors, and other business partners.

Automatically collected information may include IP address, browser and device information, operating system, referring and exit pages, approximate location, timestamps, traffic data, logs, pages and resources viewed, and other usage details.

Information We Collect Through Automatic Data Collection Technologies

As you use the Website, cookies and similar technologies may collect information about browsing actions, equipment, and patterns. Depending on the technology enabled, this may include visits, traffic and location data, logs, communication data, resources accessed, IP address, operating system, browser type, and activity over time or across other websites and online services.

Automatic information is generally used as statistical or technical data, but it may include or be associated with personal information. We use it to improve and personalize the Website, estimate audience size and usage patterns, remember preferences, improve search performance, recognize returning visitors, protect the Website, and diagnose problems.

Technologies may include:

• Browser cookies: small files stored on your device. Your browser can refuse or alert you about cookies, although blocking them may cause parts of the Website to work incorrectly.

• Local storage: device-based storage used to remember settings, navigation state, or other preferences.

• Web beacons and pixels: small electronic files that can help count visits or opened messages, understand content usage, measure campaigns, and verify system performance.

Where a legally required choice applies, you can use the Do Not Sell or Share My Personal Information link in the Website footer or contact us at support@trustedprocontractors.com.

Third-Party Use of Cookies and Other Tracking Technologies

Some Website content, applications, or advertisements may be supplied by third parties, including advertising networks, content providers, service providers, and application providers. These parties may use cookies, pixels, or similar technologies to collect information when you use the Website.

Their information may be linked with personal information or used to understand activity across websites and online services. They may use it for measurement, interest-based advertising, or targeted content. We do not control third-party tracking technologies or the purposes for which a third party uses them. Questions about a particular advertisement or third-party practice should be directed to that provider.

Information We Collect and Share with Partner Websites

We may collect limited information, including a ZIP code and the service being requested, to help identify relevant local service professionals or marketplace options.

If you select a link or button that sends you to Thumbtack or another partner website, you are leaving our Website. The partner may ask for additional personal or project information so it can provide quotes or connect you with service professionals.

Information entered directly on a partner website is controlled by that partner and governed by its own privacy policy and terms. We do not control a partner's collection or use of information. Review the partner's privacy disclosures before providing personal information.

Thumbtack and other referenced marketplaces are independent third parties. A reference or link does not represent an endorsement, sponsorship, certification, or approval of Trusted Pro Contractors.

Advertising, Analytics, and Tracking Technologies

We may use advertising and analytics technologies to understand Website activity, improve content and functionality, measure campaigns, and deliver relevant advertising. These tools may use cookies, pixels, session identifiers, or similar technologies.

When configured for the Website, third-party tools may include Google Analytics for traffic measurement, Google Ads for conversion measurement or remarketing, Meta advertising tools for campaign performance, TikTok advertising tools for campaign measurement, and Microsoft Clarity for interaction analytics such as heatmaps or session replays.

Not every listed service is necessarily active at all times. Active technologies depend on our current configuration and your available consent or opt-out choices. Third parties may receive information from this and other websites to provide measurement or advertising services under their own terms.

You may use the privacy controls offered by Google, Meta, TikTok, Microsoft, your browser, or your device. You may also use our footer privacy-rights link when applicable.

How We Use Your Information

We may use information collected from or about you:

• To display, operate, maintain, and protect the Website.

• To provide information, products, features, or services you request.

• To process a service request and connect you with potentially relevant professionals or partner marketplaces.

• To complete the purpose for which you supplied the information.

• To communicate about your account, request, transaction, support inquiry, or changes to the Website.

• To enable interactive Website features.

• To remember preferences and personalize results.

• To detect abuse, fraud, security incidents, and technical problems.

• To measure Website and advertising performance.

• To enforce our Terms of Use, comply with law, and protect the Company, users, professionals, partners, and others.

• For another purpose disclosed when the information is collected.

• For another purpose with your consent.

Where permitted, we may contact you about our services or third-party services that could be relevant to you. To opt out of promotional communications, follow the unsubscribe instructions in the communication or email support@trustedprocontractors.com. Transactional or service-related messages may still be sent when needed.

We may use collected information to help display advertising to an intended audience. Interacting with an advertisement may allow the advertiser to infer that you fit its targeting criteria.

Disclosure of Your Information

We may disclose aggregated or de-identified information that does not identify an individual without restriction.

We may disclose personal information described in this policy:

• To subsidiaries and affiliates.

• To contractors, service providers, and other vendors supporting hosting, email, customer service, analytics, security, payments, advertising, or other business operations, subject to appropriate obligations.

• To relevant service professionals or marketplace partners when needed to respond to a request you submit.

• To a buyer, successor, lender, or other party involved in a merger, financing, restructuring, reorganization, dissolution, sale, bankruptcy, or transfer of some or all Company assets.

• To third parties for marketing where applicable law permits the disclosure and you have not exercised an available opt-out right.

• For the purpose disclosed when you supplied the information.

• At your direction or with your consent.

We may also disclose personal information to comply with a subpoena, court order, law, legal process, or government request; to enforce our Terms of Use; to investigate fraud or abuse; or when reasonably necessary to protect the rights, property, or safety of Trusted Pro Contractors, our customers, professionals, partners, or others.

Choices About How We Use and Disclose Your Information

We provide the following controls where applicable:

• Tracking technologies and advertising: configure your browser to block or alert you about cookies. Some Website functions may be unavailable when cookies are blocked.

• Third-party promotional disclosure: contact support@trustedprocontractors.com if you do not want personal information disclosed to unaffiliated third parties for their own promotions, where this choice applies.

• Promotional messages: use an unsubscribe link or contact support@trustedprocontractors.com. This does not prevent operational messages connected to an account, request, transaction, warranty, or service experience.

• Targeted advertising, sale, or sharing: use the Do Not Sell or Share My Personal Information link in the footer, available at https://trustedprocontractors.com/do-not-sell-or-share-my-personal-information.

• Browser signals: where required by law and technically supported, we will process recognized opt-out preference signals such as Global Privacy Control.

We do not control how third parties collect or use information for interest-based advertising. Industry organizations and individual providers may offer their own opt-out mechanisms.

Accessing and Correcting Your Information

Email support@trustedprocontractors.com to request access to, correction of, or deletion of personal information you provided. We may need to verify your identity before acting.

Deleting some account information may require closing the related account. We may decline or limit a request when a change would be inaccurate, violate law, interfere with another person's rights, or conflict with a permitted legal exception or retention obligation.

Your California Privacy Rights

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the "CCPA"). Subject to verification and legal exceptions, these rights may include:

• Knowing the categories of personal information collected, used, disclosed, sold, or shared.

• Requesting access to specific personal information maintained about you.

• Correcting inaccurate personal information.

• Deleting personal information.

• Opting out of the sale or sharing of personal information for cross-context behavioral advertising.

• Receiving equal service and pricing without unlawful discrimination for exercising a privacy right.

Submit a request through https://trustedprocontractors.com/do-not-sell-or-share-my-personal-information or email support@trustedprocontractors.com. An authorized agent may submit a request where permitted, but we may require proof of authority and identity verification.

We do not sell personal information in exchange for money. Certain advertising disclosures may be treated as a "sale" or "sharing" under some state laws even when no money changes hands, which is why we provide the footer opt-out mechanism.

Data Security

We use administrative, technical, and physical safeguards designed to reduce the risk of accidental loss and unauthorized access, use, alteration, or disclosure. Information is stored on systems protected by access controls and other security measures. Payment transactions, when offered, are transmitted using encrypted connections and handled by payment providers.

Security also depends on you. Keep passwords and account credentials confidential, sign out of shared devices, and notify us of suspected unauthorized access.

Internet transmission and electronic storage cannot be guaranteed completely secure. Information sent through the Website is transmitted at your own risk, and we cannot promise that every security measure will prevent circumvention or unauthorized access.

Contact Information

Questions, comments, and privacy requests concerning this policy may be sent to support@trustedprocontractors.com.